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Retailers braced for impact of gift returns

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Royal Mail expects 2 January, the first working day of the year for postal workers in the UK, to have been the busiest for returning unwanted Christmas gifts. Returns on “Takeback Thursday” were expected to be 72% higher than the average day in December. It said most people will send back their unwanted and ill-fitting Christmas presents on that day. And three in five of those shoppers said they may not use a retailer again if they have a bad returns experience.

 

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